Leading mental healthcare practice automates 75% of appointment checks

Nirvana’s AI benefit verification technology automates 75% of appointment checks, saving billers time while reducing costly claim denials.

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The Overview

One of the nation’s largest mental healthcare practices delivers over 500,000 sessions per month. They were held back by a convoluted patient benefit verification and appointment-setting process.

With a team of 80 billers able to run 80,000 appointment checks a month 84% of their appointments went unchecked.This deficit in resources led to higher denial rate as well as longer patient collection.

The Solution

After meeting with Nirvana, this provider selected Nirvana’s AI powered benefit verification technology as their solution, integrating it directly into their EHR AdvancedMD. This biller-assisted technology helped their practice automate their benefit verification and reverification process to provide seamless continuous coverage monitoring throughout the patient’s journey.

The Outcome

Denials reduced by 15-20%

Helping prevent over $7.5MM bad debt per year.

75% automation

Nirvana automated 375,000 (75%) appointment checks by integratinginto EHR.

Savings on overhead

With 75% automation of appointment checks, billers now only focus on the hardest 25% of policies requiring manual oversight.

Healthy Patients And Healthy Practices Start Here

Cut out the convoluted coverage maze and elevate your practice's potential by experiencing healthcare's future with Nirvana’s transparent coverage technology.