Large Digital Health Company Increases Topline Growth by +50% with Nirvana

Instant, patient-facing verification technology increases patient conversions leading to +50% topline growth.

The Overview

A large telehealth partner noticed patients dropping out of their intake pipeline due to a slow verification process leading to a 30% decline in patient appointment conversions. At the time, the practice exclusively used billers to manually conduct all patient checks causing a slow process impacting their patient intake experience.

As an innovator in the healthcare industry, they knew this problem had to be addressed and sought tech-enabled solutions to assist their billing and verification team.

The Solution

Deploying Nirvana’s automated benefit verification technology, this partner integrated the API solution directly into their platform to streamline their patient check process. This gave patients instant verification, leading to a superior patient experience and increased conversions.

The Outcome

80% automation

Nirvana automates 80% of manual volume appointment checks by integrating into their platform.

Increased patient conversions

A 30% drop in appointment conversions due to the slow and manual intake process for patients, stopped and reversed with Nirvana’s automated patient benefit verification process.

+50% user growth

50% growth in user base with instant patient-facing verification.

“After implementing Nirvana, we have observed both lower denial rates and a significant decrease in administrative time…The knowledge we gain from Nirvana is valuable because we no longer have to sift through generalized insurance responses. It's truly a huge help for us.”

Product Manager

Telehealth Provider

Healthy Patients And Healthy Practices Start Here

Cut out the convoluted coverage maze and elevate your practice's potential by experiencing healthcare's future with Nirvana’s transparent coverage technology.

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